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Privacy Policy

This privacy policy applies between you, the User of this Website and UnderFloor Heating Supply, the owner and provider of this Website. UnderFloor Heating Supply takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

At UnderFloor Heating Supply, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you access and use our website or application (“site/app”). By using our site/app, you agree to the terms and practices described in this policy.

1. Collection and Use of Personal Data
1.1 Personal Data Collection

We collect various types of personal information from you when you interact with our site/app, such as:

  • Name, email address, and contact information when you subscribe to our newsletter or contact us through our site/app.
  • Demographic information, including age, gender, and location, when you voluntarily provide it to us.
  • Usage data, including IP addresses, browser information, device identifiers, and pages visited, collected through cookies and similar technologies. 
1.2 Purpose of Personal Data Usage

We use the collected personal data for the following purposes:

  • Providing and improving our services, including personalization of ads based on your preferences.
  • Informing you about updates, promotions, and relevant content.
  • Responding to your inquiries and providing customer support.
  • Analyzing user trends and preferences to enhance our site/app’s functionality and user experience.
  • Protecting our legal rights and ensuring compliance with applicable laws and regulations.
2. Consent, Notice, and Third-Party Access
2.1 Consent to Personal Data Usage

By providing personal information on our site/app, you consent to the collection, processing, and use of your data as described in this Privacy Policy. You acknowledge that your personal data may be used for personalization of ads, and cookies may be used for personalized and non-personalized advertising purposes.

2.2 Consent Notice and Affirmative Action

We ensure that a consent notice is displayed to users accessing our site/app from all European Economic Area (EEA) countries. Users are provided with an option to take affirmative action, such as clicking an ‘OK’ button or an ‘I agree’ button, to indicate their consent.

2.3 Third-Party Access to Personal Data

We may disclose your personal data to trusted third parties, including but not limited to Google, as explained below:

  • Google: We may share certain user data with Google for personalized advertising purposes. To learn more about how Google uses personal data, please visit Google’s Privacy and Terms site.

Please note that we are not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review their respective privacy policies.

3. Data Security and Retention

We employ reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is entirely secure.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Disclosure of Third-Party Usage

We inform users about how Google will use their personal data when they give consent on our site/app by including a link to Google’s Privacy and Terms site. We also disclose any other third parties, including Google, that may have access to the user data collected on our site/app.

5. Your Rights and Choices

You have certain rights regarding your personal data, including:

  • The right to access, update, or delete your personal information.
  • The right to object to or restrict the processing of your personal data.
  • The right to withdraw your consent at any time.

To exercise your rights or make inquiries about your personal data, please contact us using the contact information provided at the end of this policy.

6. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your personal data.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

More About Cookies

1. What are Cookies?

Cookies are small text files that are placed on your device (computer, mobile phone, or tablet) when you visit a website or use an application. They store information about your browsing activities and preferences, which allows the website or application to recognize your device and remember certain information.

2. Types of Cookies We Use
2.1 Essential Cookies

These cookies are necessary for the functioning of our site/app and enable you to navigate and use its features. They are typically set in response to your actions, such as filling out forms or setting preferences. Without these cookies, certain functionalities may be unavailable.

2.2 Analytics Cookies

We use analytics cookies to collect information about how visitors use our site/app. This helps us understand user behavior, improve our site/app’s performance, and enhance your experience. These cookies collect anonymous data and do not identify individual users.

2.3 Advertising Cookies

Advertising cookies are used to deliver relevant advertisements to you based on your interests. They track your browsing habits and interaction with advertisements. These cookies may be set by us or by third-party advertising partners. They do not store personal information directly but rely on identifying your device and internet browser.

2.4 Other Tracking Technologies

In addition to cookies, we may use other tracking technologies such as web beacons, pixel tags, and similar technologies. These technologies help us track user behavior, gather demographic information, and measure the effectiveness of our marketing campaigns.

3. Your Cookie Choices
3.1 Cookie Consent

When you visit our site/app, we will present you with a cookie banner or pop-up notice seeking your consent to the use of cookies. By clicking “Accept” or continuing to use our site/app, you consent to the placement of cookies on your device as outlined in this Cookie Policy.

3.2 Managing Cookie Preferences

You can manage your cookie preferences and settings at any time. Most internet browsers allow you to control cookies through their settings. You can typically delete or block cookies, or configure your browser to alert you when cookies are being sent. However, please note that disabling certain cookies may impact the functionality and user experience of our site/app.

3.3 Third-Party Cookie Opt-Out

Some of the cookies used on our site/app are placed by third-party service providers. These providers have their own privacy policies and may offer opt-out mechanisms for their cookies. You can visit their respective websites to learn more about their cookie practices and exercise your choices.

4. Changes to this Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our use of cookies.

5. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy, please contact us.

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This site Uses Cookies

To provide the best possible experience, this site uses cookies to analyse traffic and for ads measurement purposes. Find out more in our privacy policy.